NATURAL ESSENTIALS FOR A SIMPLER EVERYDAY
Refund Policy
Last Updated: September 2026
At Everlygoods, we want you to feel confident when shopping with us. If something isn't right with your order, our Refund Policy explains when you may be eligible for a return or refund.
1. RETURN PERIOD
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must generally be:
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Unused and in its original condition.
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In its original packaging where applicable.
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Free from signs of use, damage, or wear.
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Returned with any original tags or accessories where applicable.
Certain products may have additional return requirements.
2. NON-RETURNABLE ITEMS
Some items may not be eligible for return due to their nature, hygiene considerations, or other applicable restrictions.
If an item is not eligible for return, this will be communicated where applicable before purchase.
3. HOW TO REQUEST A RETURN
To request a return:
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Contact us through our Contact page or the available order support channel.
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Provide your order number and the reason for your return.
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Follow the return instructions provided by our team.
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Package the item securely and return it according to the instructions.
Please do not send an item back without first following the applicable return instructions.
4. REFUNDS
Once your returned item has been received and inspected, we will determine whether it meets the return requirements.
If your return is approved:
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Your refund will be issued to the original payment method.
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Refunds are generally processed within 5–7 working days after the returned item has been received and approved.
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You will receive confirmation when your refund has been processed.
The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
5. SHIPPING COSTS
Original shipping charges are generally non-refundable, unless the item is faulty, damaged, or we made an error with your order.
Return shipping costs may depend on the reason for the return and the applicable return instructions.
6. FAULTY OR DAMAGED ITEMS
If your order arrives damaged or you receive a faulty product, please contact us within 48 hours of delivery.
Please include:
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Your order number.
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A description of the issue.
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Clear photographs showing the product and any damage.
Where appropriate, we may provide a replacement, refund, or other suitable resolution.
7. INCORRECT OR MISSING ITEMS
If you receive the wrong product or an item is missing from your order, please contact us as soon as possible with your order number and details of the issue.
We will review the order and work with you to resolve the problem.
8. SALE ITEMS
Unless otherwise stated, sale items may be eligible for return under the same applicable conditions.
Where a promotional or sale item has different return conditions, those conditions will be communicated at the time of purchase.
9. EXCHANGES
If you would like to exchange an item, please contact us first. Depending on product availability and the circumstances of the return, we may offer an exchange or ask you to return the original item and place a new order.
10. RETURN DENIAL
A return may be refused if the item does not meet the applicable return requirements, including where the item shows signs of use, damage, or alteration beyond what is reasonably necessary to inspect the product.
If a return is not approved, we will communicate the reason where appropriate.
11. CONTACT US
If you have questions about returns or refunds, please contact us through our Contact page.
Everlygoods
Thoughtfully chosen essentials for a more natural everyday.